Refund policy

Returns & Exchanges

• Unopened and unused products can be returned within 14 days of the purchase date for a full refund, less any shipping costs.
• Products that have been opened or used are non-returnable and non-refundable, due to health and safety regulations.

Defective or Damaged Products

Defective or damaged products may be exchanged within 30 days of purchase. Contact our Customer Service at 053 927 3983 or via email at admin@smokeyjoes.store to initiate this process.

Proof of Purchase

A valid proof of purchase is required for any returns, exchanges, or warranty claims. Without proof of purchase, we cannot offer a refund or exchange.

Return Process

• Contact our Customer Service to initiate the return or exchange.
• You will receive instructions for returning the product.
• Ship the product back to us using a trackable shipping method.
• Once received and inspected, we will notify you about the status of your refund or exchange.

Exceptions & Exclusions

• E-liquids, coils, and other consumables are non-returnable and non-refundable.
• Sale items are final sale and cannot be returned or exchanged.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For any questions or clarifications, feel free to reach out to us at 053 927 3983 or admin@smokeyjoes.store. Thank you for choosing Smokey Joe's.